We deliver your luggage!
You're missing some luggage?
This happens sometimes! But not that often.
Less than 0,5% of the worldwide amount of luggage get lost or missing (4,35 pieces of luggage per 1.000 passangers)
What are the next steps?
Here are the most important informations for you:
If you haven't received your luggage at the airport, you should immediately go to a luggage service counter (lost & found) and report the loss. Provide as much information as possible, including your flight details, flight number, and a description of the suitcase.
The duration depends on various factors such as the airline, the airport, the number of delayed bags, and the timing of the report. Typically, this will take 1–3 days.
After reporting the loss at the airport, it takes a few hours for the airline to obtain information about your luggage and transport it to the destination airport. Once your luggage is found, the airline will inform you about its status and arrival at the airport.
We receive the delivery request only after the luggage has arrived at the airport and has been processed by the airline's handling partner.
The duration of the delivery depends on various factors, such as the distance from the airport to your residence and the overall order volume.
Important:
If you have received an email from your airline, this does not necessarily mean that the shipment has already been handed over to us.
Typically, passengers who report a lost piece of luggage should have all the information ready that is required for identifying the luggage, such as a reference number and a description of the luggage including its color and other external features.
If your luggage is damaged or contents are missing, you should file a written complaint and contact the airline. You may be eligible for compensation.
Especially during peak times like holiday seasons, we receive a high volume of inquiries. Therefore, you can reach us best through our contact form on this website or alternatively via email:
Please include your reference number in the email so that we can quickly verify your case and provide you with accurate information.
Please note that the airline determines whether the shipment needs to be prioritized for our handling or if the delivery time window is longer. If you have received an email from your airline, it does not necessarily mean that the shipment has already been handed over to us.
Unaccompanied luggage must always be presented to customs, even if there is nothing to declare. This can lead to delays in delivery.
For overnight shipments (for greater distances between the residence and the airport and luggage not prioritized by the airline), please be aware that delivery on the next business day is only possible if the handover to us is completed by 5:00 PM (12:00 PM on Saturdays). Additionally, for overnight shipments, there is no delivery on Sundays and holidays, and on Saturdays, it is limited.